Sells automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers; closing sales.

Automobile Salesperson Job Duties:

• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
• Provides sales management information by completing reports.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automobile Salesperson Skills and Qualifications:

Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Financial Skills, Documentation Skills, Scheduling, Telephone Skills, Listening, Verbal Communication, Customer Focus, Job Knowledge

The right person will love dealing with people, be organized and outgoing. Checking rentals in and out and keeping the rental fleet organized as well as being a cashier/clerk  for the service department.

Job duties include but not limited to:

- In charge of daily rentals and rental agreements.

- Processing payment for rentals and Service Invoices

- Processing State Inspection write -up and closing Inspections

- Making online Service appointments

- Contacting Customer for follow-up and appointments. 

-Answering Service phone lines.

- Other Misc task to help Service Advisor provide exceptional customer Service. 

Job Responsibilities:

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
• Maintain an ongoing customer database to capture repeat business
• Keep website up-to-date with vehicle specifications and availability
• Schedule appointments with interested buyers for test drives and delivery of vehicles

**Location:** Bertera Nissan Auburn, MA

**Salary:** $75,000 - $95,000 Annually

**Company Overview:**
Join our dynamic team at

Bertera Nissan Auburn, a leading Nissan dealership dedicated to providing exceptional automotive service and customer satisfaction. We pride ourselves on our commitment to excellence and integrity, and we are seeking a motivated and experienced Assistant Service Manager to help us continue to deliver outstanding service to our valued customers.

**Position Overview:**
The Assistant Service Manager plays a crucial role in the success of our service department. In partnership with the Service Manager, you will oversee daily operations, manage a team of technicians and service advisors, and ensure that all service activities meet company standards for quality and efficiency. The ideal candidate will possess strong leadership skills, a passion for customer service, and a thorough understanding of automotive repairs and service processes.

**Key Responsibilities:**

- Assist the Service Manager in overseeing the daily operations of the service department, ensuring efficient workflow and timely service delivery.
- Support and mentor service advisors and technicians, providing guidance and training as needed to improve skills and performance.
- Collaborate with the team to establish and achieve service department goals, maintaining high levels of productivity and customer satisfaction.
- Monitor service and repair orders for accuracy, completeness, and timeliness, ensuring compliance with dealership policies and procedures.
- Develop and maintain positive relationships with customers, addressing concerns and providing solutions to enhance the overall customer experience.
- Analyze service department metrics and performance, identifying areas for improvement and implementing strategies to achieve operational excellence.
- Assist in the management of service department budgets, inventory control, and labor utilization.
- Ensure that all service operations adhere to safety and environmental regulations.
- Stay updated on manufacturer’s technical bulletins, service procedures, and best practices to provide customers with accurate information and recommendations.

**Qualifications:**

- High school diploma or equivalent; a degree in business administration, automotive technology, or a related field is a plus.
- Proven experience in automotive service management, ideally within a dealership environment.
- Strong knowledge of Nissan vehicles, repair processes, and customer service best practices.
- Excellent leadership, interpersonal, and communication skills.
- Ability to analyze data, identify trends, and make data-driven decisions to improve service operations.
- Proficient in using service management software and Microsoft Office Suite.
- ASE certification or equivalent is preferred but not mandatory.

**Benefits:**

- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance.
- 401(k) plan with employer matching.
- Paid time off and holidays.
- Ongoing training and development opportunities.
- Employee discounts on vehicle purchases and service.

**How to Apply:**
If you are passionate about the automotive industry and have the skills and experience we are looking for, we invite you to apply for the Assistant Service Manager position at [Dealership Name]. Please submit your resume and a cover letter detailing your relevant experience to [email address] or apply online at [website link].

Bertera Auto Group  is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

---

Feel free to customize this job description to better fit your dealership's culture and specific requirements!

Responsibilities:
- Greet customers and assist them with scheduling appointments for service
- Communicate with customers to gather information about their vehicle’s service needs
- Provide estimates for service costs and recommend additional services as needed
- Coordinate with the service department to ensure that work is completed on time
- Follow up with customers to ensure their satisfaction with the service provided
- Handle customer inquiries and concerns in a professional and timely manner
- Maintain a high level of product knowledge and stay up to date on industry trends and developments

Qualifications:
- High school diploma or GED required; college degree preferred
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Excellent organizational and time management skills
- Basic computer skills and familiarity with automotive service software
- Willingness to learn and grow within the automotive industry

This position offers a competitive salary ranging from $54k to $65k, depending on experience, as well as benefits such as health insurance, paid time off, and opportunities for advancement within the company. If you are a motivated and customer-oriented individual looking to start a career in the automotive industry, we would love to hear from you. Apply today to join the Bertera Nissan team!

**Location:** Bertera Nissan Auburn, MA.

**Job Type:** Full-Time/Part-Time Flexible Schedules. 

**Salary:** $25 - $75 per hour (based on experience and qualifications)

**Company Overview:**
Bertera Nissan  is a thriving automotive service center dedicated to providing high-quality repairs and exceptional customer service. We pride ourselves on our commitment to continuous improvement and employee development, and we are looking for a skilled Automotive Service Technician to join our dynamic team.

**Job Summary:**
As an Automotive Service Technician, you will be responsible for diagnosing, repairing, and maintaining various types of vehicles. You will work closely with other technicians and service advisors to ensure that each customer's needs are met efficiently and professionally. Your expertise will help us maintain our reputation for excellence in the automotive service industry.

**Key Responsibilities:**
- Perform diagnostics and repairs on a wide range of vehicles, including but not limited to, engine repairs, brake systems, electrical systems, and suspension work.
- Conduct routine maintenance services such as oil changes, tire rotations, and inspections in accordance with manufacturer recommendations.
- Utilize diagnostic tools and software to troubleshoot and identify vehicle issues accurately.
- Maintain clear and accurate records of all services performed and parts used.
- Communicate effectively with service advisors and customers to explain repair needs and provide quotes.
- Stay current with industry standards, tools, and technology related to automotive service and repair.
- Adhere to all safety guidelines and regulations while working in the shop.
- Participate in ongoing training and professional development to enhance skills and knowledge.

**Qualifications:**
- High school diploma or equivalent; ASE certification preferred.
- Proven experience as an automotive service technician, with a solid understanding of automotive systems and repair processes.
- Proficiency in using diagnostic tools and equipment.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently as well as part of a team.
- Valid driver's license and a clean driving record.

**Benefits:**
- Competitive hourly wage based on experience and qualifications.
- Health, dental, and vision insurance.
- Retirement plan options.
- Paid time off and holidays.
- Opportunities for continued education and certifications.
- Employee discounts on parts and services.

**How to Apply:**
If you are a motivated and skilled Automotive Service Technician looking to join a reputable company that values its employees, please submit your resume and a cover letter to Al Perez, Fixed Operations Director.

**Bertera Auto Group is an equal opportunity employer.**

We are seeking a customer-focused, detail-oriented professional to join our parts department team. In this role, you will help support both retail and internal customers by identifying, sourcing, and providing automotive parts in a fast-paced dealership environment. The ideal candidate enjoys working with people, has strong organizational skills, and takes pride in delivering accurate, timely service.

Responsibilities

• Assist retail, wholesale, and internal customers with parts inquiries in a professional and friendly manner.
• Identify and locate automotive parts using catalogs, systems, and product knowledge.
• Process parts orders, invoices, returns, and exchanges accurately.
• Maintain effective communication with service advisors, technicians, and other team members.
• Receive, stock, and organize incoming parts shipments.
• Monitor inventory levels and support cycle counts and stock checks as needed.
• Ensure parts are properly labeled, stored, and handled according to dealership procedures.
• Provide prompt follow-up on special orders and customer requests.
• Maintain a clean, organized, and professional parts counter area.
• Support overall departmental goals and contribute to a positive team environment.

Qualifications

• Previous experience in an automotive parts, retail, or customer service role is preferred.
• Knowledge of automotive parts and accessories is helpful.
• Strong communication and interpersonal skills.
• Ability to work accurately in a fast-paced environment.
• Basic computer skills and comfort using inventory or point-of-sale systems.
• Excellent attention to detail and organizational skills.
• Ability to lift, move, and stock parts as required.
• Dependable, team-oriented, and committed to quality service.

What We Offer

• Opportunity to work in a professional dealership environment.
• Supportive team culture with growth and learning opportunities.
• Competitive compensation based on experience and qualifications.
• Potential access to training and advancement within the organization.

Work Environment

This position may involve a combination of counter work, inventory handling, and interaction with customers and service team members. The role requires the ability to manage multiple tasks while maintaining a high standard of service and accuracy.

Additional Information

We are an equal opportunity employer and welcome applicants from all backgrounds who meet the requirements of the role. If you are motivated, service-oriented, and ready to contribute to a collaborative team, we encourage you to apply.

Greet customers in a friendly, approachable manner. Be able to drive all makes and models of vehicles Maintain cleanliness of service drive by sweeping, mopping and keeping entrance and exit areas free from debris. Shuttle customers as needed. Other duties may be assigned.

Candidates must have a valid driver’s license, clean driving record and good customer relation skills.

Position Overview:
We are seeking a highly qualified and experienced individual to join our team as a Nissan Service Manager. As the Service Manager, you will be responsible for overseeing the daily operations of the service department, ensuring superior customer satisfaction, and achieving the dealership's service and profitability goals. This is a challenging role that requires strong leadership skills, exceptional customer service abilities, and in-depth knowledge of Nissan vehicles and service processes.

Responsibilities:

1. Performance and Customer Service Management:
- Supervise and lead a team of service advisors, technicians, and support staff to ensure efficient operations and exceptional customer service.
- Monitor and manage the overall performance of the service department, meeting and exceeding established targets for customer satisfaction, service volume, and profitability.
- Foster a culture of continuous improvement, ensuring that all service processes, procedures, and technologies are up-to-date and adhered to.
- Handle customer complaints and resolution, ensuring customer satisfaction and retention.
- Conduct regular performance reviews, provide coaching and training if needed, and develop team members to maximize their potential.

2. Service Department Operations:
- Develop and implement strategies to optimize the service department's efficiency, quality of work, and productivity.
- Manage and prioritize daily workflow to ensure timely completion of repairs and maintenance work, optimizing customer satisfaction and turnaround time.
- Oversee maintenance of service vehicles and equipment, ensuring they are in impeccable working condition at all times.
- Monitor and control the service department's expenses, maintaining budgets while ensuring optimal utilization of resources.

3. Compliance and Reporting:
- Ensure compliance with all legal and safety regulations in the service department.
- Prepare regular reports on service department performance, including financials, service volume, customer satisfaction, and employee productivity.
- Generate weekly, monthly, and annual forecasts for the service department's operations and financials.
- Collaborate with dealership management in setting and achieving strategic objectives related to the service department's performance.

Qualifications:

- Minimum of 5 years of experience in a similar managerial role within the automotive industry, preferably with a focus on Nissan vehicles.
- Excellent leadership and team management skills, with a proven ability to motivate and mentor staff towards achieving departmental goals.
- Strong customer-centric approach and a commitment to delivering exceptional customer service.
- In-depth knowledge of automotive service operations, repair processes, and industry best practices.
- Proficiency in using automotive dealership management systems and service-related software.
- Excellent communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with customers, employees, and suppliers.
- Proven ability to multitask and manage time effectively to meet deadlines.
- High level of integrity and a commitment to upholding ethical standards.

Salary: The salary range for this position is $120,000 - $140,000 per year, commensurate with experience and qualifications and Performance.

Note: This job description is a general overview of the key responsibilities and requirements of the position. Other duties may be assigned as necessary to meet business needs.

Duties would mainly include but not limited to:

• Create all documents related to transactions with the Department of Motor Vehicles; ensure work is done correctly and in a timely manner.
• Control all documents and plates.
• Register new and used vehicles sold by the company in a timely manner.
• Relay any problems that may hold up a registration to management.
• Sending payoff checks to the banks.
• Following up on the titles after they have been paid.
• Stocking in new vehicles.
• Communicating with auctions-sending titles and posting checks.

Requirements:

The successful candidate will have a minimum of 1 year of title processing experience:

• (Reynolds and Reynolds knowledge is a plus).
• CVR / Title Clerk experience is a plus.
• Knowledge of in-state and out-of-state vehicle titles
• Strong organizational skills and great attention to detail
• Superb communication skills and ability to work well with others on a team.

We offer a great office environment, excellent benefits including health/dental/Life Ins/401k

Job Type: Full-time

Salary: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Auburn, MA 01501: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Reynolds and Reynolds: 1 year (Preferred)

Work Location: One location

**Location:** Bertera Nissan, Auburn, MA. 

**Salary:** $75,000 - $110,000 per year (based on experience and performance)

**Company Overview:**
At Bertera Nissan, we pride ourselves on delivering exceptional customer service and quality automotive solutions to our valued clients. As a leading Nissan dealership, we are committed to ensuring that our customers receive the best possible service experience. We are currently seeking an Experienced Service Advisor to join our dynamic team.

**Position Overview:**
As an Experienced Service Advisor at Bertera Nissan, you will be the face of our service department, providing exceptional customer experiences while effectively managing the service process. Your automotive expertise combined with your strong communication skills will be crucial in building lasting relationships with our customers. You will be responsible for understanding customer needs, scheduling service appointments, and effectively communicating service recommendations to ensure customer satisfaction.

**Key Responsibilities:**
- Greet customers and provide exceptional service from the moment they arrive.
- Assess customer needs and conduct thorough vehicle inspections to recommend necessary services.
- Schedule appointments and manage service workflow to maximize efficiency and customer satisfaction.
- Present service options and associated costs to customers clearly and honestly.
- Collaborate with technicians to ensure accurate diagnostics and timely repairs.
- Follow up on customer inquiries and service recommendations to ensure high levels of satisfaction.
- Maintain detailed records of customer interactions and transactions in the dealership management system.
- Stay up to date with industry trends, Nissan vehicle technology, and service processes.
- Resolve customer complaints swiftly and effectively to maintain a positive dealership reputation.
- Assist in training and mentoring new service advisors and staff.

**Qualifications:**
- Previous experience as a Service Advisor in an automotive dealership environment is required.
- Strong understanding of automotive service processes and repair techniques.
- Excellent communication and interpersonal skills, with a customer-focused attitude.
- Proven ability to handle multiple tasks and work in a fast-paced environment.
- Familiarity with automotive dealership management software is preferred.
- Valid driver’s license and a clean driving record.
- High school diploma or equivalent; automotive certification or training is a plus.

**Benefits:**
- Competitive salary with performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Employee discounts on vehicle purchases and services.
- Opportunities for professional growth and development.

**How to Apply:**
If you are a motivated and experienced Service Advisor looking to take your career to the next level, we encourage you to apply! Please send your resume and a brief cover letter outlining your relevant experience to [email address] or apply in person at Bertera Nissan.

Bertera Nissan is an equal opportunity employer. 

---

Feel free to customize the location, company overview, and benefits section as needed!